These are some of the questions our clients ask most often:
How long will it take you to get my edited essay back?
We guarantee turn-around in 3 business days, but we almost never take that long. Our normal turn-around time for projects under 10,000 words is 48 hours or less.
What if I get accepted to my first-choice school - do I still need to pay for all 5 schools?
This happens often, and we are overjoyed!
With the Self-Starter Admissions Consulting & Editing package, your 5th school is free. However, if you are not sure you want to apply to all five schools, you can still take advantage of the Self-Starter discount. You can pay as you go, and if you get accepted, we ask only that you recommend us!
What if I apply to one school and decide to come back next year - is my second school still discounted?
Yes, our clients sometimes need to postpone, and we are more than happy to extend your discount into a second year.
Do you have customer service?
Of course! Most of the time it's expedient to talk directly with our consultants, but our friendly and knowledgeable customer service representative can help you and answer your questions in either spoken or written Chinese or English, which ever you prefer.
What’s the difference between the Premium and Self-Starter packages.
With the Premium Package you get to work with a consultant who has been through the process you are about to embark upon and earned her MBA from a globally renowned business school. She is fluent in both Chinese and English and can meet with you in person (in Taipei) or on Skype to help you brainstorm your plans, your goals and what schools and programs would best help you achieve them.
That is the only difference. With the Premium Package, you get everything included in the Self-Starter Package, and with the Self-Starter Package, you get everything you have in the Premium Package, except a Chinese-speaking consultant to help you decide what schools to apply.
What if I have an emergency - do you offer rush service?
We are a happy to fulfill your urgent requests. Contact us for details.